FAQ

We’re not located anywhere CLOSE to Lapel, Indiana … can you still help us?

Absolutely!  Actually, it is not necessary for you to travel to Lapel at all — we come to you!  We’re happy to meet you in the comfort of your home, regardless of where you live.  We are prepared to make arrangements in whatever location you find to be most convenient for you and your family.  Of course, you’re welcome to come to Lapel if you prefer.  We are proud to offer a nicely decorated, comfortable arrangement conference room in our facility.

We are licensed to conduct funerals anywhere in the State of Indiana and routinely service a very large geographic area of the state.

Does ‘lower cost’ mean ‘lower quality’?

Not with us — not even close!  We have spent many years providing professional services to some of the most esteemed funeral homes in the country and are very proud of the reputation that we have earned in our industry.  We are often recognized for providing prompt, excellent care to the families that we serve.  It’s true that we focus on keeping our prices low, but we simply refuse to sacrifice quality or service.  In fact, hospice professionals, clergy leaders and the families we serve routinely commend us for our compassionate care — we consider that to be among the very highest of compliments.

So … do you have an actual funeral home?

Yes, we absolutely do.  We have a funeral home that is fully licensed by the State of Indiana.  We do not, however, use our funeral home for visitation or services.  Instead, we use churches, cemetery chapels, private homes and public spaces to conduct ceremonies.  We have a brick-and-mortar building which houses a very comfortable arrangement conference room, a state-of-the-art care center and our business offices.  Because we do not maintain an ornate funeral chapel, we are able to keep our internal overhead costs low.  This allows us to price our services extremely competitively.

This “church and chapel” funeral model also allows us to service a large geographic area.  You don’t have to come to the funeral home — we come to you!

If you are considering holding funeral services in a church, cemetery chapel or other “off site” location we are absolutely your best choice.  Similarly, if you are considering a direct cremation, immediate burial or simple graveside services you should definitely contact us.  If, however, you prefer to have services conducted in a traditional funeral home, we would encourage you to look elsewhere as we would likely not be the best choice for you.

I’m not a member of a church. Where can we hold services?

Funeral services can be conducted in many different venues.  Often times, churches are very willing to open their doors to non-members as an outreach ministry.  As a result, your family may be welcomed (and very well taken care of) in your time of need by a local church regardless of your church membership status.

If you prefer to hold services outside of a church, there are several options.  One very popular alternative is a cemetery chapel.  Local community centers, banquet halls, VFW Halls or American Legion Posts also commonly afford adequate space for funeral services.  Funerals in the home are becoming more and more popular in some areas as well.

If you can’t immediately think of an appropriate location to hold a funeral, simply contact us.  We have community partners throughout the area who are eager to help.

Can I pre-plan funeral services with you?

Absolutely!  We would be honored to meet with you to plan services in advance.  We can plan as much or as little of the final arrangements as you wish.  If you so desire, you can pay for your services in advance as well.  Planning ahead is an excellent option for almost everyone, but it is especially helpful for those who would like to make flexible installment payments toward their final expenses.

What do I do when a death occurs on a holiday or weekend?

Simply call us!  We’re available to you whenever you need us – at any hour of any day.

What information do I need to bring to an arrangement conference?

It is helpful to have the following information about the person for whom we will be making arrangements:

  • Social security number
  • Date & place of birth
  • Marital status
  • Most recent address
  • Highest level of education completed
  • Occupation
  • Parents names (including mother’s maiden name)
  • Relatives names and locations they reside
  • Military discharge (Form DD214) if applicable
  • Life insurance policy information if applicable
I have questions that are not addressed here. Can you help?

We are happy to answer any questions that you may have.  Simply contact us at any time of the day or night and one of our professional, courteous team members will put you in touch with a licensed funeral director immediately.   When you call, you will speak directly to a representative of Keller Mortuary Services; we are a locally-owned family business and we do not utilize an outside answering service.